PRODUCT LIST

 

 

Support

Your opinions, questions, and service needs are important to us. Please select one of the following options to help us better assist you.

Cardholder Support

Akamai Marketing Group offers 24/7 call center support that can help you with card activation, customer service for your Visa debit card, as well as turnkey fraud monitoring and rewards services.

Akamai Marketing Group offers the following support for all it's card services:
— Cardholder help desk
— Cardholder inquiries/balance inquiries
— Card registration/profile update
— Card activation
— Card status account
— Card replacement
— Password reset
— Adjustments
— Lost or stollen card services

Merchant Support

Akamai Marketing Group offers 24/7 Merchant call center support that can help you with card activation, fraud monitoring, card loading and redemption services.

As well as on call support we offer the following Merchant Support Services.

  • On a daily basis, our system emails authorized personnel a daily reconciliation of all transactions processed by location and sorted by transaction type.
  • Reports are organized at summary and detail level with color coding to give you a full reconciliation of all gift and loyalty activity processed the previous day that can be tied back to the POS or cash register.
  • For more detailed information and queries, you can log into your private merchant account and access reconciliation reports online anytime.

Technical Support

Akamai Marketing Group offers 24/7 Technical call center support that can help you with Technical issues such as:

  • Back office access
  • Login information
  • Website problems
  • Card reader problems
  • Card reader setup and programming

 

 


 

 

 


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